Privacy Policy
Last updated: December 2024
1. Introduction
ReputationFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reputation management platform.
2. Information We Collect
Personal Information
We collect information that you provide directly:
- Account information (name, email, password)
- Business information (business name, contact details)
- Payment information (processed securely through Stripe)
- Customer feedback and review data that you collect
Usage Information
We automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send review requests on your behalf
- Generate AI-powered responses to feedback
- Provide customer support and respond to inquiries
- Send administrative information and service updates
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
4. Information Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf:
- Payment processing (Stripe)
- Email delivery (Resend), when you send a review request
- Cloud hosting (Vercel, Neon)
- AI drafts (Groq), when you ask for a response draft
Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure data centers and infrastructure
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your information within 90 days, except where we are required to retain it for legal purposes.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing of your data
- Export your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@reputationflow.app
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Understand how you use our service
- Improve performance and user experience
You can control cookies through your browser settings, but disabling them may affect functionality.
9. Children's Privacy
ReputationFlow is not intended for use by children under 13 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@reputationflow.app