Restaurants
Review requests for restaurants
Guests already have their phone out when the check arrives. A QR code on the presenter beats a follow-up three days later that they will not open.
When to ask
- Print the QR code on the check presenter or takeout sticker.
- Add the link to the receipt email if you already send one.
- Train the closer to mention it once, the same way, every table.
Do not route complaints away from Google
If the pasta was late, the guest can still publish that. Private feedback is an extra note to the manager, not a substitute for the public page.
Skip the incentive
A free dessert for a 5-star review can get the listing penalized. Ask because you want the feedback.
Answer reviews the next shift
Draft a reply in ReputationFlow, edit the specifics, and post it on Google. Mention the location if you have more than one.